Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website, products, and services (together, the "Services") provided by Batana Technologies ("Batana", "we", "us", or "our"), a company based in Harare, Zimbabwe. By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a school, clinic, or business, you confirm that you have the authority to bind that organisation to these Terms.

1. Description of service

Batana provides AI-powered automation and cloud software designed for schools, clinics, and businesses, including features such as summarisation, translation, analysis, and alerting. We may add, change, or discontinue features at any time.

2. Accounts and eligibility

You must provide accurate and complete information when creating an account and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at sales@batana.co.zw if you suspect unauthorised use of your account.

3. Subscriptions, billing, and payment

• Paid plans are billed on a recurring basis (monthly or annually, as selected at signup) until cancelled.
• We accept Ecocash, ZiG transfers, USD card payments, and invoice billing for Enterprise plans.
• You may upgrade or downgrade your plan at any time; changes take effect at the start of your next billing cycle.
• You may cancel your subscription at any time. Cancellation stops future billing but does not entitle you to a refund of amounts already paid, except where required by law.
• Fees are exclusive of applicable taxes unless stated otherwise. We may change our pricing with reasonable advance notice; changes apply from your next renewal.

4. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Upload data you do not have the right to share, or that infringes the rights of any third party;
• Attempt to reverse-engineer, decompile, or gain unauthorised access to the Services or underlying models;
• Interfere with or disrupt the integrity or performance of the Services, including through excessive automated requests; or
• Use the Services to build a competing product or to train a competing AI model.

We may suspend or terminate accounts that violate this section, with or without notice, where reasonably necessary to protect the Services or other users.

5. Your data

You (or your institution) retain all rights to the data you submit to the Services ("Customer Data"). You grant Batana a limited licence to host, process, and use Customer Data solely to provide and improve the Services to you. As described in our Privacy Policy, Customer Data is never used to train shared AI models. You are responsible for ensuring you have the necessary rights and consents to submit Customer Data, including any personal information relating to students, patients, or customers.

6. Intellectual property

The Services, including all software, design, text, and trademarks, are owned by Batana Technologies or our licensors and are protected by intellectual property laws. Except for the limited right to use the Services as permitted under these Terms, no rights are granted to you in our intellectual property.

7. Service availability

We work to keep the Services reliable, including designing for conditions such as load-shedding and low-bandwidth environments, but we do not guarantee uninterrupted or error-free operation. Planned maintenance will be communicated in advance where reasonably possible.

8. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. AI-generated output may contain errors, and you should not rely on it as the sole basis for medical, legal, financial, or other significant decisions without appropriate human review.

9. Limitation of liability

To the maximum extent permitted by law, Batana Technologies will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total liability arising from these Terms or the Services will not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access to the Services if you breach these Terms, or for legitimate business reasons with reasonable notice. Upon termination, your right to use the Services ceases, and we will handle any retained Customer Data in accordance with our Privacy Policy.

11. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you directly. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of Zimbabwe, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Zimbabwe.

13. Contact us

If you have questions about these Terms, contact us at:

• Email: sales@batana.co.zw
• Office: Harare, Zimbabwe